Frequently Asked Questions
How do I request a Facility Access Card (for the pool & fitness room)?
Please make sure to fill our Facilities Pass Application out before or on the day of the appointment to acquire a pool pass.
There will be a $5.00 fee for all new passes and a $25.00 fee for replacement passes.
Please pay by check made payable to Clarksburg HOA, cash, or credit card (coming soon).
**NEW ACCESS CARD VERIFICATION POLICY: A birth certificate reflecting one or both parents must prove residency for youth ages 2-25. Children under the age of 2 do not need a pool pass. A valid driver's license or DMV-issued identification card is required for residents ages 26+. We do not accept any other forms of identification.
How do I make an assessment payment?
Click the ASSESSMENT PAYMENTS link in the left side menu for more information on assessment payments.
Set up Direct debit through CAS and SAVE $$ - There is no change to this free option, and no action is required by owners already set up in the current system.
If you have not set up direct debit and would like to, it is free of charge. Fill out the ACH Form and send it to the address listed on the form with a voided check. This payment option is free of any additional charges.
How do I cancel my Auto-Debit?
I've Just Sold My Home and Want to Cancel Auto-Debit: To cancel the auto-debit of your monthly master association assessments, please get in touch with Julia.Tredway@casinc.biz.
How do I obtain an account statement?
Need an Account Statement? Email accounting@casinc.biz. Be sure to include your address for reference.
I've received a Covenants Violation-now what?
Have you received a Covenants Violation Notice via USPS? You may receive an email notification before receipt of a notice via USPS if you have an email on file. Each notice will provide photos of the area(s) in consideration, along with an initial due date. Spring maintenance notices customarily have a cure date of April 15. Should you require additional time or have questions, please contact assistant@clarksburghoa.com to request an extension or have your concerns addressed. The management team is here to help, and we enjoy working with our residents. Thank you for helping us keep Clarksburg Town Center a beautiful place to live!
How do I provide feedback to the HOA?
Clarksburg Town Center HOA is here to serve its members and their families. Let us know how we can make our community even better! We always welcome your feedback. To contact Pam Wise, Community Manager at manager@clarksburghoa.com.
How do apply for an exterior modification?
Visit the Exterior Modification webpage for more information.
How do I request a Resale Package?
How do I obtain a refinance questionnaire?
Community Association Services uses Community Archives to fulfill resale disclosure package requests.
Click here for instructions on how to purchase disclosures using the Community Archives marketplace.
Please visit https://marketplace.communityarchives.com/login to order any of the resale products (Resale Package, Lender Questionnaire, Statement of Accounts, etc.) for the sale or refinance of your unit.
How do I obtain a copy of a plat/site plan from Montgomery County?
- Visit https://permittingservices.montgomerycountymd.gov/home.aspx
- On the Online Services menu, click on “Request Records”
- Fill out the required Contact Information.
- Fill out the Applicants Request Information and be sure to check the box marked “House Location/Site Plan.” It is the very first check box.
- When complete, hit the next button and follow the remaining
- instructions until you receive a confirmation.
- For additional information, call their information request line at 240-777-0311.
- Contact the County if you need further assistance by dialing 311.
How do I register for TownSq?
If you received a registration email, click the link within the email and follow the prompts. If you did not receive an email you can register using your Account ID by following these instructions. If you receive an error message, contact assistant@clarksburghoa.com or call 301-444-8680 for more assistance.
How do I get the TownSq App?
You can download the app by clicking here. You must first register your account on a computer before using the app.